Privacy Policy

This Privacy Policy describes how CallForge (“we,” “us,” or “our”) collects, uses, and protects personal information provided through our website, services, and business communications.

Information We Collect

We may collect personal information including, but not limited to, your name, email address, phone number, and other contact details when you submit forms, request information, schedule appointments, or communicate with us directly.

How We Use Information

The information we collect is used solely for legitimate business purposes, including responding to inquiries, providing services, sending appointment confirmations, service updates, customer support communications, and other related business communications.

SMS Messaging & Consent

By providing your phone number, you agree to receive text messages from CallForge related to your inquiry or ongoing business relationship, including appointment reminders, service notifications, and customer support messages. Message frequency varies based on engagement. Message and data rates may apply.

Consent to receive SMS messages is obtained through direct interactions such as form submissions, appointment requests, or direct communication with our team. Consent to receive SMS messages is not a condition of purchase. We do not send unsolicited messages.

Cookies, Tracking Technologies, and Analytics

CallForge uses cookies and similar tracking technologies to operate our website, improve user experience, and support communication services requested by users.

What We Collect
We may collect limited technical and usage data such as IP address, browser type, device information, pages visited, and interaction data. This information helps us understand how visitors use our website and improve performance.

How We Use Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to:

Ensure the website functions properly

Remember user preferences where applicable

Measure website traffic and performance

Improve our services and user experience

Support follow-up communications initiated by the user (e.g., form submissions, inbound calls, or appointment requests)

Analytics
We may use third-party analytics tools (such as Google Analytics or similar services) to evaluate website usage. These tools may use cookies or similar technologies to collect aggregated, non-personally identifiable information about site interactions.

Communication Tracking (A2P Compliance)
CallForge may track engagement related to communications you request, including message delivery, responses, and interaction history. This tracking is used solely to provide and improve requested services.

We do not use cookies or tracking technologies to initiate unsolicited communications. Messaging (including SMS) is only sent after a user provides consent through a direct interaction (such as submitting a form, calling, or requesting service).

Your Choices
You can control or disable cookies through your browser settings. Disabling certain cookies may impact website functionality.

Updates
We may update this section periodically to reflect changes in technology, legal requirements, or our practices.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP. Opt-out requests are honored immediately.

SMS Data Sharing and Privacy

We respect your privacy and are committed to protecting your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely for the purpose of supporting our business operations, such as customer service, messaging delivery, or technical infrastructure. These providers are required to maintain the confidentiality of your information and are not permitted to use it for their own marketing purposes.

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure.

Business Information

Business Name: CallForge
Location: Ballwin, Missouri, United States
Email: [email protected]

If you have any questions regarding this Privacy Policy, you may contact us at [email protected].